29 March 2017
During a routine inspection
Moorgate Hollow is a 24 bed care home, providing care to older adults with support and care needs associated with dementia. At the time of the inspection there were 23 people living at the home.
Moorgate Hollow is in Rotherham, South Yorkshire. It is in grounds shared with two other homes managed by the same provider, and is within walking distance of the town centre.
At the time of the inspection, the service did not have a registered manager. The previous registered manager had recently left their post. A new manager had been appointed and had submitted an application to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
During the inspection we observed that staff treated people with warmth, dignity and respect, and people using the service and their relatives praised the care at the home. There was a varied range of activities at the home, which people told us they enjoyed.
Medicines were managed well, and staff had received training in areas relating to safety, including moving and handling, medicines management and safeguarding.
People were offered a choice of nutritious meals and their health in relation to nutrition and hydration was well-monitored.
The provider had appropriate arrangements in place for acting in accordance with the Mental Capacity Act 2005, and ensured that the Act was adhered to in relation to people who lacked the capacity to make decisions about their health and welfare.
Where people’s needs changed, the provider took action to ensure that their changing needs were assessed and care was adapted accordingly. People’s risk assessments were up to date and addressed all the areas where people were vulnerable to risk.
Quality audits and surveys were used to assess the quality of the service provided, and actions were implemented where any shortfalls were identified.