6, 7 March 2013
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The service had an admissions policy and procedure, and included a pictorial guide.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One relative of a person who used the service said 'I think they are doing a wonderful job. XXX is very happy there.' Another person said 'They do a good job to me. They assist me to do my exercises.'
Appropriate arrangements were in place in relation to the recording of medicine. We reviewed the completed daily medicines charts where people who used the service had been prompted to take their medicines.
There were effective recruitment and selection processes in place. We looked at three staff files and found that the provider had established people's identity and right to work, obtained two references from previous employers and carried out a criminal record check.
Feedback questionnaires were sent to people who used the service and their relatives, once a year. We saw one feedback form from a relative which stated they were 'happy with the service' their relative received.