Lydbury Crescent Chance for a Break Service

Updated 16 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

Lydbury Crescent Chance for a Break Service is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We telephoned the registered manager on the morning of our visit. This was because the service is only open when people are receiving a respite service and we needed to be sure there was somebody available to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and 3 family members/carers about their experience of the service. We met with 6 members of staff and spoke with 3. We also spoke with the registered manager, assistant manager, and an operations manager.

We reviewed a range of records. This included 3 people’s care records and medication records. We reviewed staff recruitment, supervision and training and looked at a variety of records relating to the management of the service, including audits, policies, and procedures.

Updated 16 June 2023

About the service

Lydbury Crescent Chance for a Break Service is a care home which provides short breaks for people living with learning disabilities, physical disabilities and sensory impairments and autistic people. The service provides accommodation and personal care for up to five people at any one time. The service had 10 people booked to receive respite services during the year. There were four people using the service at the time of the inspection.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

People’s experience of using this service

Right support: Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The right amount of suitably skilled and experienced staff worked flexibly around people’s needs, choices, and interests.

Right care: Managers and staff were committed to ensuring people received person-centred care and support which promoted their privacy, dignity, and human rights. Managers and staff knew how to protect people from poor care and abuse, and they had a positive attitude towards ensuring people were able to take positive risks as part of an everyday lifestyle.

Right culture: People were valued, respected, and supported to live their chosen lifestyle throughout their stay. Staff empowered people to make choices and to be independent. The registered manager inspired confidence in the staff team and led by example. Quality assurance processes enabled ongoing improvement. Learning was shared and community presence was well established.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 October 2017).

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lydbury Crescent Chance for a Break Service on our website at www.cqc.org.uk.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.