5 February 2014
During a routine inspection
At both houses we visited people were supported by regular support workers who knew them well and understood their support needs. We saw frequent and friendly interactions between people using the service and their support workers.
People were provided with a choice of suitable and nutritious food and drink. Where people using the service were at risk of malnutrition, systems were in place to monitor the person's intake or reduce the risk of choking.
There were systems in place to reduce the risk and spread of infection. Support workers had disposable gloves and aprons available to use when supporting people with personal care tasks.
There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work.
The provider had an effective system to regularly assess and monitor the quality of service that people receive. The registered manager carried out quality assurance visits every six months, which included outcome areas such as choice, control, communication, relationships, individuality, skills and meaningful activities, physical and emotional wellbeing and participation in their community.