19 June 2013
During a routine inspection
We found that the provider had robust processes in place to ensure that the care and support provided for people had been appropriately assessed, delivered and reviewed.
We found people were cared for by staff who were supported to deliver care and support safely and to an appropriate standards. Staff told us they felt supported by the manager and described management as 'approachable' and said they operated an 'open door' system, where they were free to raise or discuss any issues or concerns they may have.
Records were kept of complaints received at the service and how they had been responded to. The people and relatives we spoke with did not have any complaints about the care they or their loved one received.