• Care Home
  • Care home

Sunnyhill Residential Care Home

14 Selwyn Road, Eastbourne, East Sussex, BN21 2LJ (01323) 340386

Provided and run by:
Rivendale Care Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Our current view of the service

Good

Updated 28 March 2024

Date of assessment 19 June 2024 to 31 July 2024. We found that people were receiving a good standard of care and that staff and management knew people well. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Areas for improvement were identified, and these were mainly in their procedures and documentation, some of which had already been identified by the registered manager and were being worked on.

People's experience of the service

Updated 28 March 2024

People who could speak with us, and their relatives gave very positive feedback about the service. They told us they were cared for by kind and thoughtful staff, who knew them well. We used observations of care to assess people’s experience as some people were unable to communicate with us during our assessment. Relatives told us that they would not hesitate to raise any concerns and felt that these would be acted on promptly and thoroughly. We heard several examples from relatives of where people’s mood and confidence had improved since moving into Sunnyhill, and how that had led to them enjoying social events and activities.