The Care Quality Commission

Archived: Brook Sandwell and Dudley - 31 Priory St

31 Priory Street, Dudley, West Midlands, DY1 1HA (01384) 239001

Provided and run by:
Brook Sandwell & Dudley

Important: The provider of this service changed. See new profile

All Inspections

20 August 2013

During a routine inspection

We carried out this inspection to check whether people received appropriate support and treatment. We spoke with two staff members, the manager and a senior manager. We also spoke with three people on the telephone following our inspection.

People were given support and treatment based on their requirements. One person said, 'It is a really good service.'

Arrangements were in place for the safe handling of medicines.

Systems were in place to monitor the quality of the service. Complaints were taken seriously and responded to appropriately. One person told us, 'I have never needed to complain.'

Records were not always detailed and consistent. There were instances when information was not correctly recorded.

1 February 2013

During a routine inspection

People were asked for their consent before they received any services. One person said, 'They ask me every time even though I come here all the time.'

People were offered a confidential service, which provided appropriate treatment and support. One person said, 'The service is so quick, you hardly have to wait.'

Arrangements were in place to ensure people were protected from harm.

Recruitment and selection processes were in place to ensure that staff were suitable. One staff member said, 'I had my checks and references before I started.'

Systems were in place to ensure the complaints process was effective. One person said, 'I can't think of anything to complain about.'

21 November 2011

During a routine inspection

People told us that staff were helpful and gave them the advice so that they had the information they needed to make an informed choice about their treatment. They told us that they liked having a service for young people. They told us that they felt that the service was accessible and that they checked the opening times on the Brooke web site.

The service has experienced staff who receive regular training and supervision to ensure that they continue to provide appropriate advice and treatment that promotes the health and well being of young people.