8 May 2013
During a routine inspection
We saw people's records were detailed about options available, and discussions around advantages and disadvantages had been held. One person said, 'Everything was clearly explained by staff.'
Three staff we spoke to were able to tell us what they would do to keep people safe from harm if an allegation was made. One staff said, 'Brooke's traffic light process is very clear for reporting concerns.'
There were systems in place to monitor how the service was run, to ensure people receive a quality service.
We saw that systems were in place to ensure the complaints process was effective.