About the service HF Trust - West Midlands DCA is a domiciliary care service providing care and support to nine people with learning disabilities and other complex health needs in their own homes.
People’s experience of using this service and what we found
People received safe and effective care and support. Risks were assessed and managed to enable people to live independent lives. Staff were vigilant to identify risks and take action to ensure people remained safe.
People received timely support from a consistent staff team. Overall systems used for the management of medicines were effective and changes to monitoring processes immediately following the inspection will make the overall monitoring process more robust.
People’s needs were assessed and reviewed to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to the most current information.
Staff received training relevant to their role and had good support from the registered manager and their colleagues.
Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance. People received enough to eat and drink to maintain their health. People were supported to access healthcare, and other agencies, when required. The registered manager worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate support.
People’s care was responsive to their changing needs. People, and their relatives, were involved in the assessment and planning of their care and good communication was central to enable people to work together to ensure people’s needs were met fully. People knew how to raise a concern and always felt listened to.
People, staff and professionals felt the service was well managed. People, and staff, had regular opportunities to share their views about the service. The provider carried out audits to ensure the quality of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected:
This was a scheduled inspection based on the previous rating.
Rating at last inspection
The last rating for this service was good (published December 2016).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.