6 June to 7 June 2016
During a routine inspection
We do not currently rate independent standalone substance misuse services.
We found the following areas of good practice:
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Staff spoke about clients with respect and dignity and showed care and passion.
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Clients spoke positively about the support and care they received from staff.
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Professionals told us that there was an effective referral and admission process and staff kept them fully informed about their clients care.
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A strong leadership team were developing clear procedures about the management of risk.
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The service had enough staff to care for the number of clients and their level of need. Staff knew and put into practice the service’s values. Staff knew and had contact with managers at all levels.
However, we also found the following issues that the service provider needs to improve:
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There was a lack of staff cover at weekends, which increased the risk of avoidable harm to clients.
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The project did not collate or analyse data to evidence outcomes, performance and improve the service.
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The project did not request GP summaries at the referral stage.