We carried out a review of the data available to us about Indpendent Lifestyles Support Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Indpendent Lifestyles Support Agency, you can give feedback on this service.
About the service
Independent Lifestyles Support Agency is a supported living service registered to provide personal care to people with a learning disability and autistic people living in their own homes. At the time of inspection there were 23 people being supported with personal care. CQC only inspects where people receive a regulated activity of personal care.
People’s experience of using this service and what we found
Right Support: People were supported to live in their community as independently as possible. People were encouraged to make choices about their lifestyle which were individual to them, this meant people’s activities and pastimes were meaningful to them. Staff encouraged people to develop their strengths. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported in a person-centred way and their privacy and dignity was respected. People were supported with kindness, compassion and respect. Staff understood people’s risks and choices and how to safeguard people from the risk of abuse and avoidable harm. Staff and managers worked in partnership with people’s health, social care and housing support services.
Right Culture: Systems were in place to ensure the quality of care and support was reviewed with people to drive improvements. There was a culture of respect, support and empowerment to ensure people lived fulfilled lives. Managers and staff felt supported and were proud of their roles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider and at the previous premises was Good, published on 20 December 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.