17 January 2014
During a routine inspection
People spoke positively about their experience with the service. Comments included, 'It's always been all right for me; they do help you when they can,' 'They are always here for you if you need help and they don't judge you; the nurse provides medical help' and 'It really is a nice service; it is the best service I know. They care and they are actually good with people; I always walk out with a smile on my face.'
People spoke positively about the staff that worked with them. Comments in a recent satisfaction questionnaire response stated, 'All the staff are very nice and always care about their clients,' 'The staff are very helpful and pleasant to talk to,' and 'The staff are really helpful and always concerned about our wellbeing.' People we spoke with told us, 'I have a lot of trust in staff; they are nice to get on with and polite,' and 'The staff know me by name, it means that someone cares about me.'
People we spoke with were clear about how to make a complaint, although they also said they had never made a complaint. One person told us, 'They have a complaint procedure but I've never had a complaint.' Another person said, 'I would see the head person, although I haven't had to make a complaint.'