29 August 2013
During a routine inspection
We spoke with three people who used the service on the day of our visit. People were happy with the support they were given. One person told us, 'coming here is the best thing I have ever done. My support worker has helped me so much.' Another person said, 'the staff are very patient, they listen to me.'
People told us they felt involved in their support plan and their consent to treatment was regularly reviewed.
People using the service were safeguarded against the risk of abuse as the service had procedures to identify and responded appropriately if abuse was suspected.
There were sufficient numbers of suitably qualified and experienced staff.
Records were up to date, reviewed regularly and stored securely.