- Care home
Maple View
Report from 10 September 2024 assessment
Contents
Ratings
Our view of the service
Maple View is a residential care home providing support for autistic people and adults with a learning disability. The service can support up to 5 people. At the time of our assessment there were 4 people living at the service. An unannounced site visit to the service was carried out on 11 November 2024. The assessment was completed to follow up on breaches of the regulations and a warning notice issued after the last inspection (published 22 December 2023). This service has been in special measures since 22 December 2023. We found the provider had made enough improvements to the service and was no longer in breach of the regulations in safe, effective and well led. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. This service was able to demonstrate how they were meeting these underpinning principles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Risks to people were identified and care plans contained guidance about how to mitigate them. People’s living environments were clean, well-maintained and rooms were personalised to people's liking. Staff understood how to recognise abuse and received sufficient training to meet people’s needs. Improvements to the providers governance systems demonstrated a more effective oversight of the service to monitor quality and safety. However further improvements were required in relation to the safe management of medicines and analysis of accidents/ and incidents to determine if safeguarding referrals are required to be submitted to the local authority and CQC.
People's experience of this service
Overall, those who legally made decisions on behalf of a person receiving care were positive about the care they received. Most of the people living at the service were unable to communicate verbally. With the assistance of staff, we spoke with a relative and a person living at the service who told us they felt safe and were happy. Relatives confirmed there were enough staff available to meet their loved ones needs and they received their medicines on time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff treated people with kindness, dignity and respect. They spent time getting to know people and their specific needs, interests and wishes. Relatives told us they were fully involved in the planning and on-going reviews of people’s care needs. Support plans were individualised and reflected people’s needs, goals and outcomes. Staff felt supported and listened to by the management team. They told us they had noticed the improvements made over the last year and were confident any concerns they raised would be dealt with promptly and appropriately.