The Care Quality Commission

Archived: Orchard Blythe Care Home

Wingfield Road, Coleshill, Birmingham, West Midlands, B46 3LL (01675) 467027

Provided and run by:
Warwickshire County Council

Important: The provider of this service changed. See new profile

All Inspections

13 September 2011

During a routine inspection

We spoke with seven people living at Orchard Blythe about their care they told us: 'It's very good and I can talk to them if I have any problems, there is always someone you can go to and that's why I like it here'. 'I get up myself and I can hear the staff coming with a cup of tea, they come and help me get washed and dressed'.'. 'On the whole this place is absolutely marvellous and I would not like to go anywhere else, this is like home to me, I can't fault anything'. 'They look after me like a queen'.

People told us that they could choose how to spend their day and were given choices of times to get up, to go to bed, have showers or baths and participate in activities. They said that they felt safe and knew who to speak to if they were unhappy. They told us: 'If I am not happy there is a carer I can speak to and also the boss'. 'There is always someone you can talk to'. 'If they can help me they will'.

Systems were in place to monitor the quality of care and service people were receiving. People told us: 'It's like home'. 'Staff are marvellous every one of them'. 'They are always ready to help and you can't beat that can you'. 'Laundry comes back beautiful and clean'. 'If I ask them to do something they always remember even if they can't do it at the time they always remember to do it'.