30 November 2022
During an inspection looking at part of the service
Daryel Care is a domiciliary care agency providing care and support to adults living in their own homes in the London Boroughs of Islington and Barnet. At the time of our inspection, there were 45 people using the service. Some people were receiving short term care packages as part of their rehabilitation after an illness, fall or hospital admission. Other people received care on a long-term basis. Some people were living with the experience of dementia and/or other mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We received some feedback about instances of staff lateness and timekeeping. We have made a recommendation about monitoring staff deployment.
People told us they felt safe using the service. Where risks were identified, plans were in place to manage these risks safely.
Medicines were managed in a safe way and people received their medicines as prescribed.
Staff followed appropriate infection control practices. Accident and incidents were recorded and acted upon. Any lessons learnt were used as opportunities to improve the quality of service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were procedures in place to respond to complaints. The provider had investigated and responded promptly to any concerns received.
Auditing and quality assurance processes were in place. However, these were not sufficiently robust as they did not identify issues we found.
The provider worked in partnership with healthcare services and professionals to plan and deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 November 2020).
Why we inspected
The inspection was prompted in part due to concerns received about safeguardings and complaints about the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, responsive and well-led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Daryel Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.