Updated 22 March 2024
Date of assessment 22 March to 29 May 2024. Blue Arrow Care is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 36 people. We undertook this assessment because we received safeguarding concerns and a complaint about under- staffing. People felt safe using the service and the provider had clear safeguarding procedures in place, which were followed. The provider experienced issues in ensuring there were sufficient staff to meet people’s needs. They were dealing with high staff sickness and an electronic call monitoring system that was not always effective. However, the registered manager was taking appropriate action to manage these issues. The provider ensured there were enough appropriately supported, qualified, skilled and experienced staff in place to support people. People told us staff usually arrived on time and they were usually seen by the same care worker, except in the event of sickness. Staff received regular training and supervisions to support them in their work. There were safe recruitment practices in place.