- Homecare service
Oaks Care Holdings LTD
Report from 6 January 2025 assessment
Contents
Ratings
Our view of the service
We carried out this assessment on 13 January 2025. This was the first inspection of this service which was registered with the Care Quality Commission (CQC) in March 2023. Oaks Care Holdings Ltd is a domiciliary care agency providing personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Staff were aware of their responsibility to keep people safe and report any concerns to the relevant authorities. However, the registered manager was not aware that all suspected abuse should also be reported to CQC. Staff understood risks to people and how to avoid people being harmed. Where there were accidents and incidents staff learnt lessons from these. Staff knew people well and provided care that was person-centred and individualised, ensuring that people’s consent was obtained in advance. The registered manager had sufficient staff available to provide care to people and care calls were changed and adapted to suit people’s needs. Staff following good practices in relation to people’s medicated creams as well as infection control practices. Staff listened to people and worked with external professionals to provide the most appropriate care. Staff enjoyed working at the service and told us the registered manager had an open door. They felt supported, received sufficient training and were comfortable speaking up. Staff were recruited through good recruitment processes. The registered manager undertook audits and checks on the service as well as spot checks with staff to help ensure they were providing a good service.
People's experience of this service
People and their relatives gave positive feedback about the service. Relatives said they felt their family member was safe with staff and well looked after. They told us staff arrived on time and stayed the full time expected. People knew how to raise a concern or complaint and said they would feel comfortable doing so. They told us the registered manager listened to them. Relative’s felt staff knew their family member well and that they had a say in how they liked their care as well as being supported with their independence. Relatives felt there was nothing the agency could do to improve the service provided.