Background to this inspection
Updated
11 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Park Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with eight people who used the service and three relatives about their experience of the care provided. We spoke with seven members of staff including the registered manager, supervisors, care workers and the cook.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment, training and staff supervision. A selection of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We received information related to training data, quality assurance records and meetings with staff.
Updated
11 December 2019
About the service
Park Lodge is a residential care home for up to 15 older people. There were nine people in the home during the inspection. People had single bedrooms, some with ensuite facilities. There were suitable shared facilities and a pleasant garden. The home does not provide nursing care.
People’s experience of using this service
People told us they felt safe. Staff understood their responsibilities in protecting people from harm and abuse. New members of staff had been suitably vetted. Accidents and incidents were responded to appropriately.
Staff understood people's needs and had suitable training and experience in their roles. The service employed enough staff by day and night to meet people's needs.
People saw their GP and health specialists when necessary. Medicines were suitably managed with people having reviews of their medicines on a regular basis. Staff took the advice of nurses and consultants. The staff team had good working relationships with local GP surgeries. Nutritional planning and special diets were in place. People told us they really enjoyed the food provided.
Park Lodge is a purpose-built home that has been modernised and adapted to meet the needs of older adults. The house was warm, clean and comfortable on the day we visited. The home had equipment in place to support care delivery.
The staff team were aware of their responsibilities under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us the staff were very caring. We observed kind and patient support being provided. Staff supported people in a respectful way and made sure confidentiality, privacy and dignity were maintained.
Care plans provided detailed guidance for staff in the home. People in the service or their relatives, as appropriate, had influenced the content. The registered manager ensured the plans reflected the person-centred care that was being delivered.
Staff could access specialists if people needed communication tools like sign language or braille.
People told us they enjoyed the activities, interests and hobbies on offer. The home was part of the local community with involvement in local activities.
The service had a quality monitoring system and people were asked their views in a number of different ways. Quality assurance was used to support future planning.
The registered manager understood how to manage concerns or complaints appropriately. There had been no complaints in this service.
Records were well organised, easy to access and stored securely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (Published 4 May 2017).
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.