McRae Lane

Updated 14 August 2024

This assessment took place between 29 Aug and 10 Sep 2024. McRae Lane is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 4 people using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: People were protected from risk of abuse. Risks to people were assessed and managed well. There were enough staff to support people to take part in activities and pursue interests that were important to them. Staff received relevant training to meet people’s needs. Recruitment practice was safe. Infection risks were managed well. Staff worked with partners to help people achieve positive outcomes. People were provided with information which met their needs. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Right care: People received care centred on them and their individual needs including those related to their protected equality characteristics. People were supported to stay healthy and well and received their medicines when needed. People’s care was regularly reviewed to ensure this remained effective. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met. Right culture: The service was managed well by an experienced manager. Staff were valued and supported with their learning, development and wellbeing. Staff were encouraged to be open and raise concerns and these were listened to. There was a culture of improvement and inclusivity.

Updated 14 August 2024

People were safe at McRae Lane. Staff understood how to report safety concerns and manage risks to people to keep them safe from abuse, harm or injury. People and others involved in their care were included in assessments of their needs. Their preferences were obtained and used to plan and deliver the care and support they needed. People had choice and control about how their care and support was provided. They were supported by skilled and experienced staff who knew them well and provided care in line with their preferences. Staff were caring and treated people with kindness, dignity and respect. People’s health and wellbeing was monitored to ensure they were experiencing positive outcomes. People were treated equally and fairly and supported to access support for their health and care needs when they needed this. There were no visiting restrictions placed on visitors to the home. People undertook activities which supported their independence, health and wellbeing. The home manager understood the needs of people using the service and made sure staff were focussed on meeting these in line with people’s preferences. People’s experiences were used to continually improve the quality and safety of the service.