- Homecare service
Master Care
Report from 1 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment was 06 August 2024 to the 20 August 2024. The assessment was prompted by a review of the information we held about this service including concerns raised regarding the quality of end of life care. Master Care is a domiciliary care agency providing personal care for people living in their own homes in the local community; the service specialises in delivering care to people at the end of their lives. At the time of this assessment, the service was providing the regulated activity of personal care to 13 people. The service provides care to younger adults and older people, those living with dementia, physical disabilities, a mental health condition and sensory impairments and people with a learning disability and/or autistic people. The assessment was completed using remote technology and we looked at all 5 key questions with all quality statements being assessed. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We found that Master Care was providing a good quality service to those people that used it and were meeting their regulatory responsibilities. Staff were supported in their roles and told us they felt valued.
People's experience of this service
People told us they were happy with the service they received and that it consistently met their needs. People told us the staff that supported them were kind, respectful, and professional and had the skills to meet their needs; they told us they would recommend the service. One person who used the service told us they felt safe whilst receiving care from the staff whilst a relative said, ‘Master Care has a first class, professional approach and exceeds expectations. Each and every member of the team takes time to get to know a client and strives to do their job to the best of their ability.’