12 December 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Urgent Care Centre, RUH on 28 February and 1 March 2017. The service was rated requires improvement for providing safe services. The overall rating for the service was good. The full comprehensive report on the 28 February and 1 March 2017 inspection can be found by selecting the ‘all reports’ link for Urgent Care Centre, RUH on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 12 December 2017 to confirm that the service had carried out their plan to meet the legal requirements in relation to the breach in regulation that we identified in our previous inspection on 28 February and 1 March 2017. This report covers our findings in relation to those requirements and also the additional concerns that were identified.
Overall the service is now rated as Requires Improvement
Our key findings were as follows:
- Systems that were in place for checking of medicines and equipment were not operating effectively.
- Not all staff had received chaperone training and management were unaware of this.
- Not all staff had received performance appraisals.
There were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
- Ensure care and treatment is provided in a safe way to service users.
- Ensure that systems and processes are established and operating effectively to support good governance.
- Ensure that staff have received appropriate appraisal.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice