Regal Court Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider failed to provide safe effective leadership, governance and to have and maintain robust oversight of the service and its delivery. The registered manager and staff told us they worked in partnership with external professionals as required, to achieve positive outcomes for people.

This service scored 7 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff described the leadership at the service as approachable and supportive.

There were audits in place to monitor the quality of service. However, these were not robust enough to identify the issues found during this inspection. For example, the systems in place for oversight of staff recruitment were not robust placing people at risk of receiving unsafe care and support. The staff recruitment process did not follow safe recruitment practices and several staff were employed without prior appropriate recruitment checks were carried out. This placed service users at risk of harm. Some people’s care plans had inaccurate information showing they received a personal care when the provider told us they did not. People who were assessed as having limited mental capacity had not had their best interests considered in line with the MCA principles. Systems in place for oversight of staff recruitment were not robust and staff recruitment processes did not follow safe recruitment practices with several staff employed without prior appropriate police checks.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.