Jubilee House Care Home

Updated 5 June 2024

Jubilee House is a care home providing personal and nursing care for up to 78 older people, some of whom may be living with dementia or memory loss. At the time of this assessment, there were 35 people living at the service. We completed the assessment of Jubilee House between 18 June 2024 and 10 July 2024. As this was the first ratings inspection for this newly registered service, we assessed all the quality statements under all five key questions: Is the service safe, effective, caring, responsive and well-led? Following this assessment Jubilee House has been rated as good. Staff described an inclusive and supportive working environment which motivated them to deliver care which was focused on people. Staff understood their role in keeping people safe, challenging discrimination and supporting people to make choices and decisions about the care they received. Processes were in place to monitor people’s health and ensure treatment was available and effective and information about people was shared across services. People’s care records were reflective of a good standard and incorporated recognised assessment tools. The provider had systems and processes to audit and check on the safety and quality of the service. Leaders recognised the importance of partnership working, listening to people and learning from feedback to improve people’s outcomes.

Updated 5 June 2024

People were able to continue living their life as they wished to and made many of their own decisions about their care. They spoke positively about the caring and supportive nature of staff and described them as being 'kind' and 'understanding'. People told us they felt safe with staff and that their needs and expectations were being met. People were encouraged to eat and drink well and referred to other healthcare professionals to maintain their health and wellbeing. Staff were visible and present and had time to sit with people and engage with them in a meaningful way. People's communication needs were assessed to ensure they had every opportunity to be involved in planning and reviewing their care and making informed choices about how their needs were met.