16 September 2014
During an inspection in response to concerns
People we spoke with told us that they were happy with the care that they receive. One person told us 'the staff are very good and I am 100% happy with the service".
People's needs were assessed and care and support was planned and delivered in line with their individual care plan. We looked at the care records of people and found them to be comprehensive. They provided staff with all of the information that were needed to support people.
People told us they were given opportunities to express their choices and to make decisions in their daily lives. Staff were aware of people's preferences and routines so they could support them. For example they knew at what time people preferred to go to bed or get up and what assistance they needed. People were supported in promoting their independence.
It was clear from the care plans and records we saw that where possible, people who used the service had been involved in them.