When we visited 83 Tennyson Road on the 22 May 2014, we gathered evidence to help us answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
We found that the home had procedures in place so that incidents/allegations of abuse or neglect could be responded to appropriately. Staff demonstrated a good understanding of safeguarding processes and had a good understanding of the Mental Capacity Act (MCA) 2005 and whistleblowing process.
Is the service effective?
We found that the home had processes in place to ensure that staff were appropriately inducted. This enabled them to deliver care and support to people to an appropriate standard.
Is the service caring?
We found that people had a good rapport with staff and looked comfortable in their company. People described staff as, 'nice' and 'caring.'
The majority of the people spoken with said that staff spoke with them in a calm and respectful manner.
Is the service responsive?
We found that people were provided with monthly one to one meetings. At those meetings they were encouraged by staff to express their views about their care and support and they were acted on.
Is the service well led?
Staff spoken with said that the manager was supportive and acted on suggestions made to improve the quality of the care. They said that they felt well-led and were aware of what was expected of them. This meant that staff took accountability for their actions.