Pendeen Community Care provides care and support to predominantly elderly people in their own homes. The service provides help with people’s personal care needs primarily in Camborne, Redruth and surrounding areas. At the time of our inspection 67 people were receiving a personal care service. These services were funded either privately, through Cornwall Council or NHS funding.
There was a registered manager in post who was responsible for the day-to-day running of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We carried out this announced inspection on 16 and 18 May 2016. The service was last inspected in February 2014 and was found to be meeting the regulations.
People we spoke with told us they were positive about the support they received from the service. They said the service was, “Absolutely brilliant”, “Very good, no fault to find whatever,” “Really good, I can’t fault anyone” and “A very good company, caring, I don’t think there is anything wrong.” A social care professional told us the service was, “Extremely helpful and diligent.”
People told us they felt safe. Staff had received training in how to recognise and report abuse. All were clear about how to report any concerns and were confident that any allegations made would be fully investigated to help ensure people were protected.
There were enough suitably qualified staff available to meet people’s needs. The service was flexible and responded to people’s changing needs. People told us they had a team of regular staff and their visits were at the agreed times. People told us they had never experienced a missed care visit.
People received care from staff who knew them well, and had the knowledge and skills to meet their needs. People and their relatives spoke very highly of staff and typical comments included; “Very good”, “Very, very caring”, “All the staff are very nice and friendly,” and “Brilliant, absolutely brilliant”.
Staff were knowledgeable about the people they cared for and knew how to recognise if people’s needs changed.
Staff were aware of people’s preferences and interests, as well as their health and support needs, which enabled them to provide a personalised service. Staff were kind and compassionate and treated people with dignity and respect.
The management had a clear understanding of the Mental Capacity Act 2005 and how to make sure people who did not have the mental capacity to make decisions for themselves had their legal rights protected.
Staff told us there was good communication with the management of the service. Staff said management were, “Very approachable,” and “Really helpful.”
There were effective quality assurance systems in place. The service had an effective management team, and Care Quality Commission registration, and notification requirements had been complied with.