Westlands Residential Home

Updated 15 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 3 December 2020 and was unannounced.

Updated 15 December 2020

About the service

Westlands Residential Home is a residential care home providing personal and nursing care to 16 older people.

The care home accommodates up to 30 people in one adapted building over three floors.

People’s experience of using this service and what we found

People were always receiving safe care because actions had not been taken to reduce some of the identified risks.

People mostly had their medicines managed in a safe way, administration records were accurate and up to date and medicines were stored in the correct way. For one person who required a specific form of medication administering, we found staff were unclear about the guidelines for administration and there were no clear instructions in place.

Care plans required further detail to ensure staff all the required information about meeting peoples needs. Although care plans were reviewed not all identified changes to people’s care were transferred into the main care plan, so staff had the most up to date information available.

Sufficient numbers of staff were employed to meet people's needs. Staff received training which gave them the necessary skills and knowledge to carry out their roles and meet people’s needs. Although training for end of life care had still to be undertaken.

Staff delivered care and support that was personalised. Staff were kind, caring and motivated and people were complimentary about the care provided. Staff respected people’s privacy, dignity and independence and encouraged people to lead their life in the way they wanted to.

People were supported to maintain their health. Staff made referrals to health professionals when required. Staff were kind and caring and had developed good relationships with people using the service. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to food and drink based on their individual choice and preferences. People had access to a range of activities that reflected their specific needs and interests. There were plans to increase the activities offered especially for those living with dementia.

Systems were in place to ensure lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements to people's care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.