Grappenhall Manor Care Centre

Grappenhall Manor Care Centre is a residential care home providing personal and nursing care to up to 70 people. The service provides support to older people, some of whom live with dementia. The service also provides short term care for people who require a period of rehabilitation following a stay in hospital. At the time of our inspection there were 36 people using the service.

Accommodation was across 3 floors of an adapted building. Each floor had access to outdoor garden areas or terraces and had separate adapted facilities.

People’s experience of using this service and what we found

People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and were happy living at Grappenhall Manor Care Centre. People liked the food available, could access a wide range of social activities and had formed trusting relationships with the staff team.

Risk assessments and appropriate care plans had been developed to meet people’s needs. People were involved in developing their care plans which were person centred. Changes were made as people’s needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed and were supported to access healthcare and other specialist services. The staff also worked with other professionals and organisations to ensure positive outcomes were achieved for people.

Staff were recruited safely, and staffing levels were safe.

The service was well-led and staff felt supported by the registered manager and wider management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 May 2023 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about safeguarding and poor care as well as the quality of food available to people. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective and caring sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.