13 July 2023
During an inspection looking at part of the service
Christchurch Care is a care agency providing personal care to people living in their own homes. At the time of our inspection they were providing care to 42 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service was pro-active in establishing links with the local community that benefited people with both practical and social support.
Right Care:
People told us they felt safe and had confidence in the staff that cared for them. People had their risks assessed, monitored and regularly reviewed and staff demonstrated a good knowledge of the actions needed to keep people safe. People were cared for by staff that had completed a robust recruitment process. Staffing levels were good and provided the flexibility needed to meet people’s changing needs. People had their medicines administered safely. Staff had completed infection, prevention and control training and were kept up to date with best practice guidance.
Right Culture:
Staff spoke positively about the organisation and the culture of the service. They felt supported and appreciated, describing a caring organisation that treated people, their families and the staff team with kindness. The service worked in partnership with other agencies which meant they kept up to date with new innovations and best practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 March 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Christchurch Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.