17 August 2023
During a routine inspection
Carmen Lodge is a 'residential care home'. The service provides accommodation and support with personal care for up to 11 adults with mental health conditions. At the time of our inspection, 11 people were using the service.
People's experience of using this service and what we found
People were protected from the risk of abuse and neglect. Risks to people's health and safety were assessed appropriately for people who used the service. The provider ensured that there were enough, appropriately trained and skilled staff to keep people safe.
The home had a good system in place for managing people’s medicines. The home was clean and tidy, and measures had been taken to reduce the risk of the spread of infections. The provider ensured that there were systems in place for learning from accidents and incidents to prevent recurrence.
People received care from staff in accordance with their needs assessments whilst protecting their rights and freedoms. Staff received training and were supervised appropriately. People received guidance and support to follow a balanced and healthy diet.
Staff supported people to receive external healthcare support when required. Staff followed advice and guidance from people’s health and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. We saw that people’s care plans were person centred and audits were being completed by the service.
The registered manager was supported by a deputy manager as well as senior staff within the home to maintain safety and provide the right care and support for people within the home. The registered manager understood the regulatory requirements of their role.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last inspection for this service was rated good (published 10 November 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Carmen Lodge on our website
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.