- Homecare service
Victory Locum Limited
Report from 25 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 21 February 2024 to 21 March 2024. We received concerns about staff working conditions and people potentially receiving poor care. There were concerns that the provider’s sponsorship license to employ staff from overseas had been revoked by the Home Office. During the assessment everyone who received support moved to other homecare providers. The provider did not promote a learning culture and people did not always receive safe care. Staff did not have all the training they needed to perform their roles well. Staff were not always recruited safely as necessary checks were not undertaken. The principles of the Mental Capacity Act 2005 (MCA) were not always followed. People did not always experience support which promoted their independence and gave them choice and control over their care and wellbeing. Most people did not feel they received person-centred care. There were widespread failings in leadership and management of the service. Staff were not well supported. Quality assurance and audit systems were ineffective. We have identified 5 breaches of regulation. Regulations were breached in relation to people’s safe care and treatment, management oversight and governance, the need for consent, staffing and the provider’s recruitment practices. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
The majority of feedback from people and their relatives was very negative. People and their relatives told us the care they received was not safe. Staff were often late and at times did not attend . Risks were not safely managed. People and their relatives did not think staff had received enough training to perform their roles well. People did not feel they were in control of their care or their independence was promoted. They were not aware of any care reviews taking place. When people and their relatives tried to raise concerns they found it very difficult to get hold of management and did not have confidence any improvements would be made. One relative provided positive feedback about all aspects of the care their family member received.