Woodside Residential Care Home

Updated 5 December 2024

We carried out this assessment on 9 December 2024. This was to follow up on the shortfalls we found at our last visit. We looked at all the quality statements within all five key questions.Woodside Residential Care Home is a service which provides personal care and accommodation for up to 40 people who, in the main, are living with dementia. At our last visit we identified 6 breaches of regulation. These were in risks to people, infection control, lesson learnt, safeguarding, recruitment processes and good governance. Improvements were found on this visit and the provider had met 5 of the breaches. We found a continued breach of regulation in good governance as further work was required to ensure improvements were embedded into daily practice, senior staff all took individual responsibility to check people were receiving appropriate and safe care and audits were robust and identified any shortfalls. Where we identified some shortfalls in recruitment processes, risks to people and cleanliness of the premises, these were addressed immediately by the registered manager, and we were assured by their response to these. Staff were aware of their responsibility to keep people safe and report any concerns to the relevant authorities. Staff following good medicines practices and also worked with external health care professionals to help support people to remain healthy. Staff knew people well and provided care that was person-centred and individualised, ensuring that people’s consent was obtained before providing care. The registered manager had sufficient staff on duty, but like us had identified times during the day where an additional shift or reorganisation of deployment of staff would benefit people. As a result, they were reviewing the staffing rota. Staff enjoyed working at the service and told us the registered manager had an open door and they felt supported, receiving sufficient training and were comfortable speaking up.

Updated 5 December 2024

People were happy living at Woodside Residential Care Home. They told us they enjoyed the food and participating in activities. People said they had large, spacious rooms that were kept clean by housekeeping staff and that care staff were kind and caring towards them. Relatives reiterated this telling us they had no concerns about the care provided to their family members at Woodside. They said they felt their relative was safe and well looked after. People knew how to raise a concern or complaint and told us the registered manager listened and acted on any complaints. People and their family members had the opportunity to give their views on the way the service was run through meetings and surveys. Relatives told us they had seen improvements at the service since the registered manager had taken up their post.