About the service: Phemacare Ltd. is a domiciliary care agency. It provides personal care to people living in their own homes. Some of the people supported were living with a dementia type illness or had physical disabilities. At the time of this inspection the service was supporting 11 people with personal care tasks.People’s experience of using this service: People received a good, personalised service. Staff knew how to safeguard people from abuse. Most people and relatives told us they were happy with the support they received.
Incidents were analysed, lessons were learnt and embedded into practice. Risk assessments were in place and acted upon appropriately to reduce any identified risks. People were supported with their medicines by staff assessed as competent in this area. Staff had the training and support they needed to carry out their roles well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The manager and provider carried out checks and audits and sought feedback to make sure that the service was delivering a safe and good service. A system for recording and responding to complaints was in place. The management team worked with other agencies and professionals to meet people’s needs.
Rating at last inspection: Good overall with well-led rated as requires improvement (report published April 2016). The overall rating at this inspection remains the same and well-led has improved to good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected: This was a planned inspection to check that the service remained Good.
Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.