1 March 2019
During a routine inspection
• 141 Vicarage Farm Road is part of Instant Care Solutions Limited. The service offers personal care for up to ten people with mental health needs. At the time of the inspection 10 people were using the service.
People’s experience of using this service:
• The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. There were also systems in place to identify and mitigate risks.
• Safe recruitment procedures were in place and there were enough staff to meet people’s needs.
• Medicines were managed and administered safely.
• People’s needs were assessed prior to moving to the home. Care and support were delivered and monitored in line with current guidance.
• Staff had up to date training, supervision and annual appraisals to develop the necessary skills to support people using the service.
• People were supported to maintain healthier lives and access healthcare services appropriately.
• The provider acted in accordance with the Mental Capacity Act 2005 (MCA).
• People told us staff were kind and respectful of their wishes and provided support in a respectful manner.
• People were involved in planning their care. Care plans contained details of how to meet people’s individual needs.
• There was a complaints procedure in place and the provider responded to complaints appropriately.
• The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people.
• People using the service and staff reported the registered manager and team leader were available, listened and actively promoted an open and transparent work environment.
Rating at last inspection:
• The last comprehensive inspection was 26 June 2016. We rated the service ‘good’ overall.
Why we inspected:
• This was a planned inspection based on the previous rating.
Follow up:
• We will monitor all information received about the service to understand any risks that may arise and to ensure the next planned inspection is scheduled accordingly. If any concerning information is received, we may inspect sooner.