6 December 2012
During a routine inspection
We interviewed four people who used the service. We visited three at home and talked with one person over the telephone.
Everyone we interviewed was positive about the service provided.
We asked:
"How do staff treat you?"
We were told:
'Ok, I enjoy it.'
'They've been good the carers. I have no problems with them if I did I'd tell you.'
'They treat me ok, there's no problem with them."
We found that staff were in the main suitably qualified to carry out their role, however first aid training needed to be updated.
We found the service had systems in place to protect the rights of people using the service. We saw that people experienced effective safe and appropriate support. We found the staffing structure and staff deployment met the needs of people using the service.