Archived: MLDP North Domiciliary Support Team

We found that people who used the service hand been involved with and consented to their care and treatment and their human rights were respected.

Care plans we looked at were person centred and contained information for care staff to provide safe and appropriate care.

No person who used the service received any help with medication at the time of our inspection. We found that staff were suitably trained and policies and procedure were in place to assist people with their medication if needed.

There were sufficient numbers of staff on duty who were suitably qualified to perform their role. Where we had found gaps in training during our previous inspection in January 2013 improvements had been made and staff were able to update their qualifications.

There had been no formal complaints made about the service at the time of our inspection. We found that suitable arrangements were in place to handle complaints and that people who used the service knew how to make a complaint.

People who used the service told us they were happy with the service they received. Comments included: 'I know everybody. I've got phone numbers'. And 'They are good 'yeah'.

We visited the office from which the service operated. We looked at four care plans and saw that people who used the service were involved in decisions about the planning and carrying out of their care, treatment and support.

We spoke to a number of staff who were able to tell us about the diverse and individual needs of the people who were using this service. They gave examples of how they treat people who use the service with dignity. One said: 'If it were a new customer I would expect some introduction and to see it in black and white but I'd still ask'.

People who used the service said that they felt safe and knew how to raise any concerns. Records also showed that staff had received safeguarding adults training.

We found that in the main staff were suitably qualified to carry out their role. However we did see that all staff lacked refresher manadtory training in first aid and food hygiene.

The provider had systems in place to assess and monitor the quality of the service provided.