• Services in your home
  • Homecare service

MSS Care

Unit 5b, Falmouth Business Park, Bickland Water Road, Falmouth, TR11 4SZ 07565 713800

Provided and run by:
Martin Support Services Ltd

Important: This service was previously registered at a different address - see old profile
Important: The provider of this service changed. See new profile

Inspection summaries and ratings at previous address

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 26 February 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type: MSS Care Ltd is a domiciliary care service. Staff deliver personal care support to people living in their own homes. Services are provided to both younger and older people who have learning or physical disabilities, who are living with dementia, have sensory impairments and or related mental health conditions.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 24 hours’ notice of the inspection visit because it is a domiciliary service and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be available to speak with us. We also needed to ensure that people’s consent was gained for us to contact them for feedback about the service. The Expert by Experience telephoned people, with their permission on the 4 February 2019 to gain their views of the service. We visited the office location on 6 February 2019 to speak with the registered manager and to review care records and policies and procedures.

What we did: We reviewed the records held on the service. This included previous inspection reports and notifications. Notifications are specific events that the provider is required to tell us by law. We reviewed the Provider Information Return (PIR) submitted by the registered manager. This told us what the service had achieved and what they intend to develop in future. We require the provider to submit this annually and it provides us with information to plan our inspection.

During the inspection we spoke with staff, reviewed three staff recruitment and supervision files, six care records and records relating to health and safety, safeguarding and other aspects of the service. We spoke with two team leaders, care and administration staff, trainer and the registered manager. The expert by experience telephoned and spoke with 11 people who use the service and three relatives to gain their views of the service. We provided details for care staff to contact us to share their views on the service but received no phone calls or e mails from staff.

Overall inspection

Good

Updated 26 February 2019

About the service: MSS Care Truro, is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to 60 people in the rural areas of The Lizard, Falmouth, Feock, Camborne, Redruth and surrounding areas in Cornwall.

What life is like for people using this service:

People were supported by staff that were caring, compassionate and treated them with the utmost dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

People told us they felt well cared for by staff and encouraged them to maintain relationships and keep their independence for as long as possible.

Staff were respectful of the fact they were working in people's homes. The service offered flexible support to people and were able to adapt in order to meet people's needs and support them as they wanted.

Staff were recruited in a safe way and following a recent recruitment campaign, there were enough staff to meet people's current needs. Staff were supported by a system of induction, training, one-to-one supervision and appraisals to ensure they were effective in their role.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people’s freedom for their safety and wellbeing.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time. Staff were valued and happy in their work.

Lots of checks were completed by staff, the registered manager and provider to check the quality and safety of the service.

The registered manager and provider worked well to lead the staff team in their roles and ensure people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: MSS Care Truro has not been rated at this location. This is the first rating of this service.

Why we inspected: This was a planned inspection. At this inspection the service was rated Good

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.