About the service Glenesk is a care home that provides personal care for up to 22 people in one adapted building. It is registered to provide a service to older people who may be living with dementia or physical disability. At the time of the inspection 21 people lived at the home.
People’s experience of using this service and what we found
Safety and privacy concerns were identified in regard to electric plugs and the layout of the managers station within a communal area. Records for testing water outlets was not clear.
Risk to people’s care needs were monitored and managed effectively. Medicines were administered in a safe way and improvements seen through the introduction of a new electronic system.
Enough staff were available to respond to people’s needs in a timely manner. Staff were following current government guidelines for wearing face masks. Accident and incidents were investigated, and measures were in place to prevent recurrence. People were cared for by staff that protected them from avoidable harm.
Staff completed an induction, received relevant training and supervision support for their roles. People’s needs were assessed, and people were involved in their care planning. People’s choices and preferences were adhered to. People were supported to have sufficient to eat and drink and had a calm and enjoyable dining experience.
The service worked well with agencies and other professionals to provide effective care. The provider was working towards a refurbishment plan to ensure the building would be maintained to a high standard. The provider was working in line with the principles of the mental capacity act.
The care people received was tailored to their individual needs. Care plans reflected people’s needs, their preferences and their choices. People were supported to maintain good well-being and reduce the risk of social isolation.
The service had systems in place to monitor and share continuous learning. The management team showed leadership and were clear about their roles and responsibilities. We received positive feedback about the management of the service from people, families and staff. There was a positive culture throughout the service. The management team was open and honest, encouraged people and families to be involved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last inspection was inspected but not rated, published on 15 February 2022. The previous inspection was requires improvement published 16 March 2020. Where we issued a warning notice in relation to regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The provider completed an action plan after the previous inspection published 16 March 2020 to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check whether the Warning Notice we previously served in relation to Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has changed following this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Glenesk on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.