The Angela Grace Care Centre

Updated 9 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 02 March 2022 and was unannounced.

Updated 9 March 2022

About the service:

Angela Grace Care Centre is a residential care home that can provide residential care for up to 78 older people including people living with dementia, physical disabilities, complex health needs and sensory impairments. At the time of inspection 75 people were using the service

People’s experience of using this service:

Not everyone we spoke to, felt there were enough staff on duty to complete person-centred care. However, the registered manager had completed a dependency tool to ensure there were enough staff to meet the needs of people supported by the service and we saw evidence that people’s call bells were responded to quickly.

Staff were confident in their roles and the training provided covered all areas of their jobs.

People told us they felt safe and that staff were caring, approachable, polite and friendly.

Risks associated with people had been assessed and recorded and people’s care needs were assessed before they moved into the service, to ensure that effective care could be delivered to them.

Care plans detailed people’s preferences as to how they liked their care to be delivered and included likes and dislikes, and how they wished the staff to communicate with them. Staff we spoke with had a good knowledge and understanding of the people using the service and people and relatives told us they were involved in their care planning. People had signed consent forms for care to be delivered.

Staff were aware when people had dietary concerns and supported people to have those needs met. People told us the food was good.

Staff were aware of good practice and guidance in end of life care, and respected people's personal, cultural and religious beliefs and preferences.

We checked whether the service was working within the principles of the Mental Capacity Act, whether any restrictions on people’s liberty had been authorised and whether any conditions on such authorisations were being met and found that they were.

The provider had effective safeguarding and whistleblowing systems and policies in place. The provider followed safe staff recruitment procedures and medicines were managed safely.

People told us staff respected their privacy and dignity. A person told us, “Staff always tell you what they are doing and ask permission before doing anything.”

Family members and friends were made welcome when they visited the service and were offered refreshments. Visitors could join their family member or friend for a meal.

Complaints procedures were in place for people to let staff know if they were unhappy with any aspect of the service. Complaints information was displayed on the notice boards.

Planned reviews of people’s care were monitored to ensure they took place and that care plans or risk assessments were updated where needed.

The provider arranged regular family, resident and staff meetings.

The registered manager had a number of quality assurance systems in place. Audits were in place which enabled the management team to monitor the service and drive improvements as required.

The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.

More information is in the full report.

Rating at last inspection:

At the last inspection the service was rated Good. (Report published 17 October 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our reinspection schedule for services rated Good. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk