Sanctuary Supported Living - Studfield Court

Updated 29 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out by one inspector.

Service and service type: Sanctuary Supported Living - Studfield Court is a supported living service that is registered to provide personal care to people with learning disabilities who have low to medium support needs and who live in supported living arrangements.The service had a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the service 24 hours’ notice of our inspection to ensure a manager was present to assist us.

What we did:

Before this inspection we reviewed information we held about the service. The registered manager had completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed notifications submitted to us by the service. Providers are required by law to notify us of certain events, such as when a person who uses the service suffers a serious injury. We took this information into account when we inspected the service.

During the inspection we spoke with the area manager, deputy manager and two support staff. We spoke with two people and observed staff interacting with them. We reviewed two people’s care records and medication records. We also reviewed records and audits relating to the management of the service.

Updated 29 March 2019

About the service:

Sanctuary Supported Living - Studfield Court is a support living service that is registered to provide personal care to people with learning disabilities who have low to medium support needs and who live in supported living arrangements. Studfield Court comprises of eight fully furnished self-contained flats (four of which are on the ground floor with wheelchair access). The service is situated in a quiet residential area close to local amenities and public transport links. The service provides support to people to live in their accommodation, with their own tenancy agreements. The aim of the service is to provide people with support they need to live as independently as possible. The service is not staffed overnight but people can access a telephone contact for emergency support at all times. At the time of inspection two people were receiving a regulated service.

People’s experience of using this service:

The service met the characteristics of a good service in all areas we reviewed.

The outcomes:

The service promoted choice, control and independence.

Each person had a bespoke living environment complete with bedroom, individual living space and cooking facilities. This helped ensure the service was very person centred. People had maximum control over all aspects of daily life. This included their routines, activities and meals. People’s support focused on increasing their opportunities and providing them with skills to become more independent.

Risks to people’s health and safety were assessed and appropriate risk assessment documents were in place which were subject to regular review. People received their medicines safely and as prescribed, with people encouraged to be involved in the management of their own medicines.

There were enough staff deployed to ensure people’s needs were met. Staff were recruited safely and only worked with people following training and if they were deemed competent.

Staff were kind and compassionate and treated people well. People were listened to and supported. People were involved in care and support planning.

The registered manager was away from the service at the time of inspection. However, the area manager and deputy was supporting the service. They had good oversight of the service and ensured it operated to a high standard.

Rating at last inspection: The service was last inspected 30 September 2016 and rated Good. At this inspection we found the service had maintained its rating of Good.

Why we inspected: This was a planned inspection which took place to re-assess the quality of the service provided as we had not visited since 2016.