30, 31 October 2013
During a routine inspection
We found there were sufficient staff to provide a reliable service and that people's views were taken in to consideration when monitoring the quality of the service.
We found there were sufficient staff to provide a reliable service and that people's views were taken in to consideration when monitoring the quality of the service.
Relatives we spoke with also confirmed that people were treated with respect and that they were kept informed and involved in key decisions. One relative described the service as 'fantastic' and another said it was 'invaluable'.
A relative told us they 'couldn't fault' the service and told us they were 'over the moon' with it. Another relative told us the person they were involved with was 'learning new skills all the time' and was more independent as a result of using the service. They also told us that staff kept them informed of any changes in circumstances. A third relative told us that the service was 'absolutely wonderful' and that they would be 'lost without it'.