21 May 2019
During a routine inspection
Hebe Healthcare Cape Hill is a supported living service providing personal care to five people at the time of the inspection. Hebe Healthcare Cape Hill provides care to people who have individual flats in one building. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. People were supported by staff who understood the appropriate action to take should they be concerned about their safety. The risks associated with people’s care had been identified and plans put in place to minimise these. Staff had been recruited safely and action was taken during the inspection to ensure appropriate staffing levels were in place. People were supported to take their medicines safely.
People did not always receive effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service did not always support this practice and we found improvements were needed in the formalising on best interest meetings. People were supported to receive appropriate healthcare in line with their specific needs although the information available for staff on healthcare conditions needed further detail. Staff had received training in line with people’s needs. People were supported to eat and drink meals of their choosing.
People received support that was caring, compassionate and kind. People were involved in all aspects of their care. People had their dignity and privacy respected and their independence promoted.
People received care that was responsive to their needs. People had been involved in developing their care plans and reviewing them as and when their needs changed. Where the service was responsible people were supported to follow their interests and hobbies. People were able to raise concerns and complaints and be assured these would be investigated.
The service was not consistently well-led. Whilst systems were in place to monitor the quality and safety of the service the providers systems needed to become more robust to enable all aspects of the service to be monitored. People and staff were able to feedback their views of the service and had opportunities to suggest improvements. The leadership in the service had recently changed and the current management team acted openly and responsively during the inspection ensuring they took immediate action to remedy any areas of improvement we identified.
Rating at last inspection-
The last rating for this service was Good (published 28 October 2016).
Why we inspected-
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk