Archived: Lyndhurst Residential Care Home

Lyndhurst Residential Care Home is a care home providing personal care for up to 40 older people. It is situated close to the centre of Leigh, the motorway network and public transport. The home is purpose built on three floors, with a passenger lift provided. Car parking is available in the grounds of the home.

There was a registered manager in place at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The home has a reception area with appropriate information to inform people about the home and the services provided.

During this inspection we found medicines were being administered in a safe and timely manner. The home worked with other healthcare professionals to ensure people received appropriate care and treatment.

The service was working within the legal requirements of the Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff spoken with demonstrated they had a good understanding of MCA and DoLS.

Staff were able to demonstrate their understanding of the whistle-blowing procedures and they knew what to do if an allegation of abuse was made to them or if they suspected that abuse had occurred.

We found people were cared for by sufficient numbers of suitably skilled staff who were safely recruited. We saw staff received essential training and support necessary to enable them to do their job effectively and care for people safely.

People we spoke with told us they felt the staff had the skills and experience to meet people’s needs. People spoke positively about the kindness and caring attitude of the staff.

We saw there were risk assessments in place for the safety of the premises. All areas of the home were clean and well maintained. Procedures were in place to prevent and control the risk of cross infection.

People’s care records contained enough information to guide staff on the care and support required. The care records showed risks to people’s health and well-being had been identified and plans were in place to help reduce or eliminate risk. People were involved and consulted about the development of care plans. This helped to ensure people’s wishes were considered and planned for.

Staff spoken with had a good understanding of the care and support that people required. We saw people looked well cared for and there was enough equipment available to promote people’s safety, comfort and independence.

Food stocks were good and meals were varied and nutritionally balanced. People told us the food was very good and nicely presented.

To help ensure people received safe and effective care, systems were in place to monitor the quality of the service provided. Regular checks were undertaken on all aspects of the running of the home and there were opportunities, such as surveys and meetings for people to comment on the facilities of the service and the quality of the care provided.