15 June 2017
During a routine inspection
The service provides support with personal care to older people who live in an independent living service. The care provider does not provide people’s accommodation. At the time of our inspection 10 adults were using the service, some of whom had dementia.
The service did not have a registered manager in place. An acting manager had recently being appointed who told us they were in the process of applying to register with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place and people told us they felt safe using the service. Risk assessments provided information about how to support people in a safe manner. Medicines were managed safely.
Staff undertook an induction training programme on commencing work at the service and received on-going training after that. People were able to make choices for themselves where they had the capacity to do so and the service operated within the spirit of the Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.
People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.
People’s needs were assessed before they began using the service. Care plans were in place which set out how to meet people’s individual needs. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make a complaint.
Staff and people spoke positively about the registered manager. Systems were in place to seek the views of people on the running of the service.
We have made one recommendation. This was because the service did not always follow its own guidance when checking that medicine records were completed correctly.