1 May 2019
During a routine inspection
People's experience of using this service:
People and their relatives were complimentary about the service provided and said they could rely on staff to provide the care agreed.
Staff understood the risks to people’s safety and supported them to reduce risks, whilst promoting their choices.
Staff knew how to identify concerns, such as allegations abuse, and understood how to protect people.
People’s needs were assessed, so staff could be sure they would be able to meet their needs.
People's care was planned with them and reflected their preferences. People, relatives and staff worked together to adapt people’s care plans as their needs and preferences changed.
Staff promoted people’s rights to independence, dignity and privacy when planning and providing their care.
Staff had developed the skills needed to care for people, and supported people to see other health and social care professionals, so they would enjoy the best health possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
People were supported by a consistent staff team, and had developed strong bonds with staff who understood what was important to them, and how people liked to communicate.
Systems were in place to take learning from any complaints or concerns raised. People and their relatives knew how to raise any concerns and complaints and were confident these would be addressed.
People were complimentary about the way the service was provided and managed.
The registered manager considered people's views as part of their quality assurance processes. The registered manger planned to further develop their quality assurance system so they were assured people's needs continued to be met.
Staff were encouraged to reflect on the care provided so improvements to the service would be driven through.
We found the service met the characteristics of a "Good" rating.
Rating at last inspection: Good. The last report for Acer Care was published on 14 November 2016.
Why we inspected: This inspection was a scheduled inspection based on previous rating.
Follow up: We will continue to monitor the service and will inspect within 30 months of the report being published.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk