Updated 7 February 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection took place on 14 January 2019 and was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Service and service type
Hilton Brook House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
Prior to the inspection, we looked at the information we held about the service and used this to help us plan our inspection. We looked at notifications that we had received about events that had happened at the service, which the provider is required to send to us by law. These included notifications about deaths, serious injuries and safeguardings. We also considered the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to give us key information about the service such as what it does well and any improvements they plan to make.
During the inspection, we spoke with six people who used the service, two relatives, one visiting professional and we observed the communal areas to assess how people were supported by staff. We spoke with two members of care staff, the cook, the care manager and the registered manager.
We looked at three care records and records that related to the management and running of the service such as audits. We looked at Medicine Administration Records (MAR) and how medicines were stored and administered.