Anya Court is a residential care home, providing personal care and accommodation for up to 70 older people, including people living with dementia. The home is divided into three separate floors, the ground floor for residential accommodation, the middle floor for people living with dementia, and the top floor is designated for people who require residential or nursing needs. There were 61 people living at Anya Court when we inspected the service.People’s experience of using this service and what we found
People’s relatives and staff gave us mixed feedback about whether there were enough staff available to always respond to people’s needs. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. The registered manager addressed this during our inspection visit.
People using the service did not consistently receive support from a well led service. The service was led by a registered manager who had been appointed to the home five months before our visit. However, there had been an inconsistent management team and staff team since our previous inspection, which had impacted on the leadership and consistency of the quality of care people received.
People felt safe at Anya Court. Staff were provided with guidance about how to keep people safe. Environmental risks were identified and mitigated against, and medicines were well managed. |Partnership working enabled people to maintain their wellbeing.
People received kind, responsive person-centred care from staff. Staff respected people’s privacy. Overall, people and their relatives were involved in planning their care and support. The staff team worked to promote people’s dignity and prevent people from becoming socially isolated within the home.
People knew how to raise concerns and provide feedback about the service. The provider ensured people received care at the end of their life, which met their wishes.
There were additional managers of departments, and a deputy manager who supported the registered manager. The new management team worked together to identify areas for improvement at the home.
Rating at last inspection
The last comprehensive inspection report for Anya Court (published June 2017) and we gave a rating of Good in all areas. At this inspection we found the service had deteriorated and have rated the service as requires improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Why we inspected
This was a planned inspection based on the rating at the last inspection. During our inspection visit we looked at a notification of a specific incident where a person had developed an injury. This incident is currently being investigated. As a result, this inspection did not examine the circumstances of the incident. The information CQC received about the incident indicated concerns around the safety of people at the home. This inspection examined those risks.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.