- Care home
Archived: Partridge House Nursing and Residential Care Home
Report from 25 November 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 28 November to 2 December 2024. The service is a residential care home with nursing providing support to older people living with dementia and nursing needs. We carried out this comprehensive assessment following information from the local authority regarding concerns in relation to management of medicines, medicine administration for pain relief, safe management of nutritional needs and end of life care. The service had been working with the local authority and quality monitoring team, safeguarding investigations were still ongoing by the local authority. The manager had taken a proactive response and immediately implemented a number of checks, reviews and refresher training for staff to demonstrate learning from issues that had been raised and facilitate ongoing learning and improvement. There was a positive learning culture at the service, management had been open and transparent with staff regarding the concerns. Staff spoke of pride in working for the home and felt that the home was well-run and people received a high level of care. The managers registration was confirmed following the assessment. People were protected and kept safe. The service had robust processes in place to assess people’s needs and respond to risk. There was an open and transparent leadership which supported improvement. People and staff told us they would feel confident to raise concerns and these would be responded to by management. Staff received training and support to ensure staff had the skills and knowledge to meet people’s needs safely and effectively. Medicines procedures were in place, staff received training and competencies were assessed. The environment was maintained to ensure it was safe and the home appeared clean and tidy throughout. There were robust quality assurance checks completed by the manager, provider and external teams to ensure care, treatment and good outcomes for people were maintained. There were ongoing improvement plans for the home.
People's experience of this service
Not everyone was able to tell us about their care. People we spoke to were complementary about the home and staff and spoke positively about the care and support they received. People told us they felt safe living at Partridge House and were involved in decisions about their care. We carried out observations in communal areas to observe staff interactions with people and to see how people chose to spend their day. Staff chatted to people and spoke to them with respect and took time to build relationships with people and relatives. We observed staff responding to people with kindness and supporting them to stay safe. One person told us, “I have no safety concerns. I am confident to raise concerns. I'd speak to the manager.” A relative told us how staff supported their loved one with the nutritional needs, telling us, “He loves the food. He did lose a lot of weight before coming to Partridge. But it is stable at Partridge.” And “I chose this home for them as it seemed the care for dementia is quite good. It's not near me and I don't drive so I have to get buses. I felt it was worth it.”