- Dentist
Watford Orthodontic Practice Limited
Report from 15 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 12 February 2025. We found the practice had met regulations. Infection control procedures in place were effective. The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Watford Orthodontic Practice Limited is in Watford and provides NHS and private orthodontic care and treatment for adults and children. There was step-free access to the practice for wheelchair users and car parking spaces, including dedicated parking for disabled people near the practice. The practice had 3 treatment rooms. At the time of our assessment, there was a total of 9 staff, of which there were 3 orthodontists, 3 dental nurses, 1 orthodontic therapist and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our assessment, including 1 orthodontist, the orthodontic therapist, 2 dental nurses, and 2 receptionists.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Patient feedback provided a mostly positive view of the dental team and care provided by the practice. Comments included, “staff there have been very professional; supportive and flexible. Reception ladies and dental assistants very kind and knowledgeable doctors. No issues with appointments. Great place ....” Another patient said, “We absolutely love coming here so informative...” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.